Returns Policy

Please review our returns and exchanges policy carefully before placing your order.

All Sales Are Final

All sales are final — we do not offer refunds on any hair products.

However, we do accept exchanges under the conditions outlined below.

Exchanges

If you wish to exchange your order for a different length, colour, texture, or style, please contact us within 5 days of receiving your order.

To be eligible for exchange, the item must be:

• In its original packaging
• Unopened, unused and unaltered
• Free from any signs of wear, styling, cutting, washing or colouring

Additional charges may apply depending on the unit being exchanged for — for example, longer lengths, different textures, wigs, or premium units may incur a price difference. Customers are also responsible for return shipping costs, and any additional shipping charges for the replacement item.

Non-Exchangeable Items

For hygiene reasons, we cannot accept exchanges on:

• Opened hair extensions
• Opened wigs
• Opened hair accessories
• Custom-made or personalised products

How to Request an Exchange

To start an exchange, please contact us and include:

• Your order number
• The reason for the return or exchange
• Any relevant photographs (if applicable)

Our team will provide further instructions once your request has been reviewed.